Terms of service

Last updated: November 5, 2026.

These terms apply to VoxLingo web transcription, the VoxLingo Chrome extension and the VoxLingo ChatGPT connection. Contact [email protected] for questions about the service or these terms.

Your media and transcripts

Submit only media you have permission to upload and process. You retain your rights to your media and transcripts. VoxLingo and the providers described in our privacy policy process submitted material to provide transcription, storage and the features you request. Do not use the service to infringe others' rights, distribute unlawful material or interfere with the service.

Transcripts, speaker labels and timestamps are generated automatically and can contain errors. Review the result before using or sharing it. A supported link must give VoxLingo permission to read a directly accessible audio or video file; link support does not grant rights to someone else's material.

Accounts and connected services

Web, Chrome and ChatGPT use the same VoxLingo web account, trial rules and transcription allowance. Keep your sign-in methods secure. The Chrome extension opens the web workspace; ChatGPT uses a separate authorization grant. You can revoke that grant from the connection settings. Transcript text already returned to ChatGPT is also subject to ChatGPT's data controls.

Web and iPhone accounts, subscriptions and transcripts are separate. An iPhone subscription does not provide web transcription time, and a web subscription does not unlock the iPhone app.

Trials and transcription allowance

Eligible users can preview the first 120 seconds of a recording for free. Eligibility, trial counts and abuse limits apply across the supported web account entry points. A preview does not include text beyond that range. Full transcription requires a signed-in account with sufficient available transcription time.

Available web plans, included time and prices are shown on the pricing page before purchase. Web subscriptions renew automatically. Unused transcription time does not roll over. Yearly subscriptions release their included time in monthly windows. You can cancel future renewal through Manage subscription; the paid plan remains active until the end of its billing period.

VoxLingo reserves time when you start transcription and settles usage using the recognized audio duration. Confirmed failures that did not complete recognition release the reservation. An uncertain processing state is checked before the balance is finalized. See our refunds and cancellations policy for billing problems and refund requests. VoxLingo provides the service; Google and OpenAI do not sell the VoxLingo web subscription.

Access and deletion

Guest recordings and results remain accessible for 24 hours after transcription completes. Sign in and save a result before access expires to keep it in your account. Deleting a transcript removes access immediately and starts background cleanup; issued playback links can remain usable until they expire. Our privacy policy describes storage, retention and data requests.

Support and consumer rights

Contact [email protected] if a result is unavailable, a charge appears incorrect or you need help with your account. Nothing in these terms limits rights or remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law.