Refunds and cancellations

This policy covers subscriptions purchased through the VoxLingo website. For a purchase made through Apple, use Apple’s refund request page.

Cancel a web subscription

Web subscriptions renew automatically. Sign in, go to Billing and select Manage subscription to cancel the next renewal in Stripe. For a standard cancellation, your paid plan stays active until the end of the current billing period. Cancellation by itself does not request a refund.

Request a refund or report a billing problem

Email [email protected] if you were charged incorrectly, could not access the service you paid for, or want us to review a refund request. Include your VoxLingo account email, the charge date, the receipt or invoice reference if available, and a short explanation. Keep card numbers and security codes out of your message.

We review requests based on the circumstances and applicable consumer law. When a refund is due, we issue it through Stripe to the original payment method.

Consumer rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law. Depending on the issue, those remedies may include fixing the service, cancellation or a refund.