Privacy policy
This policy applies to the VoxLingo web transcription service and its Chrome and ChatGPT extensions. For privacy questions about the web service, contact [email protected].
Information we use
We process the audio or video you submit, including browser recordings, and the transcript, edits, speaker labels and transcription settings you provide. If you use a free trial, your browser prepares the first 120 seconds and uploads that clip. Use recordings you have permission to share.
If you create an account, we use your email address and, if you choose Google sign-in when available, the Google account identifier returned at sign-in. We use cookies for sessions and security. Your browser may keep recording drafts and upload progress locally. We also use request information, including IP-derived identifiers, to secure the service, limit trial abuse and diagnose problems.
For web subscriptions when available, Stripe handles checkout and payment details. We receive the customer and subscription references, order and invoice information, payment status and usage records needed to manage your plan and reconcile charges. If you contact us, we receive the details you include in your message.
How service providers help
Vercel hosts the website. Cloudflare runs the web API, stores account and task records, and provides Turnstile for abuse prevention. Qiniu Cloud stores uploaded media and transcript files privately in China. Our transcription provider, Soniox, receives temporary access to the media and any recognition hints you supply so it can generate the transcript.
When those features are available, Google handles Google sign-in, Resend delivers email verification codes, and Stripe processes subscriptions. These providers may process information outside Australia. We may also disclose information when required by law.
Website analytics
We use Cloudflare Web Analytics to understand page views, referral sources and page performance. It does not use analytics cookies or read recording, transcript, account or payment form content. We exclude private ChatGPT request pages, authorization and billing pages from this measurement. Pages opened with private tokens or media-import fragments are excluded. Cloudflare processes the measurement data and does not log query strings or retain visitors' IP addresses in its Web Analytics core databases or logs.
ChatGPT connection
If you connect VoxLingo in ChatGPT, we use an authorization grant to link your existing VoxLingo account and keep the status of the transcription requests you make there. Eligible accounts share the same free trial and abuse limits with the website. ChatGPT receives the status and authorized transcript text for the request, including timestamps. Text already returned to ChatGPT is subject to its data controls. Disconnect the connection in ChatGPT or on the VoxLingo connection page to stop future access.
Chrome extension
When you choose the VoxLingo context menu, the extension passes the selected link or media address to the VoxLingo workspace. If you confirm import, VoxLingo checks the address, file type and size. Your browser requests the file from the media source without sending cookies or a referrer. If you submit it for transcription, VoxLingo processes the file and result as described above. The extension only reads the address you select through its menu.
Retention and deletion
Guest recordings and results are accessible for 24 hours after transcription completes. Access then expires and background cleanup starts. If you sign in and save a result before it expires, it becomes an account transcript and is available for later review and deletion.
Deleting a transcript removes access through VoxLingo immediately and starts background cleanup of the recording and transcript files. Previously issued playback links may remain usable until they expire. We keep the account, usage and billing records needed for service operation, reconciliation and legal obligations.
Access, correction and complaints
Email [email protected] to ask for access to or correction of your personal information, request deletion, or raise a privacy concern. We may need to verify that the request is yours before sharing or changing account information.